What to Do Before Calling During an Emergency Apartment Lockout
Before a technician is on the way, take a few quick, safe steps to confirm entry truly is not possible on your own. Check whether a neighbor, roommate, or family member has a spare key — many Brooklyn renters leave one with a trusted friend on the same floor or with a relative nearby. If your building has a live-in super, knock on their door or ring the intercom; they may have a master key for emergencies. Inspect every door to your unit: some ground-floor Brooklyn apartments have a secondary entrance through a back garden or courtyard that is easy to forget about. If none of those options pan out, stop there. Do not attempt to force a door, tamper with a lock cylinder, or try tools you found in a video online — beyond the real risk of personal injury, you can damage the door frame or the lock mechanism itself, turning a straightforward lockout into a costly repair job.
Once you have confirmed there is no simple alternative, call 718-841-7588. Our dispatch team will ask for your address, the type of lock on your door if you know it, and a brief description of the situation. That information lets us send the right technician with the right tools — whether your door has a standard door knob lock, a heavy-duty deadbolt, or one of the traditional mortise lock assemblies common in prewar Brooklyn buildings. We answer 24 hours a day, 7 days a week, including weekends and every holiday, because lockouts do not follow business hours.





