What Happens During a House & Apartment Lockout Call
When you call 718-841-7588, a real person answers — not a voicemail box. We ask a few quick questions: your exact address, the type of lock on your door, and whether there are any visible signs of damage to the lock or door frame. This is not just procedural. Knowing whether your door has a standard door knob lock, a deadbolt, a mortise lock, or a multi-point locking system shapes exactly which tools and techniques our technician will bring. We then dispatch the closest available mobile unit to your location, and our technician will verify your identity and residency before beginning any work — a standard practice that protects you and your neighbors equally.
Damage-free entry is our preferred approach on every residential lockout. For many common lock types, especially door knob lock and single-cylinder deadbolt setups, our experienced technicians can often open the door without any visible trace of the service call. Mortise lock systems — common in Brooklyn's prewar and landmarked-building housing stock — require more specialized handling, and our team carries the equipment and knowledge to work with them correctly. If a lock is already damaged, frozen, or has a broken key lodged inside, we will assess the situation and walk you through the most sensible resolution, whether that means picking, decoding, or in rare cases controlled disassembly and replacement.

